Frequently Asked Questions

A funded NDIS support that helps you understand and use your plan, connect with the right providers, and build the capacity to manage your supports over time.

Yes, Best Life Support Coordination Services is a registered NDIS provider. This means we meet the NDIS Commission's quality and safety standards, and we're able to support participants regardless of how their plan is managed — NDIA-managed, plan-managed, or self-managed.

No. Support Coordination is funded through your NDIS plan, so it's not an out-of-pocket cost to you. If your plan includes funding for it, you can use that funding to access our services at no extra charge.

No. We coordinate and connect you to care providers - we do not deliver direct care herself. Think of us as the person managing the bigger picture, not one specific service.

They're easy to mix up, but they cover different things. Plan Management looks after the financial side - paying invoices and keeping track of your budget. Support Coordination is about the practical side - helping you understand your plan, connecting you with the right providers, and making sure everything's working together. You can have one, the other, or both, depending on what's in your plan.

Yes, in addition to more straightforward support needs. We have experience working with psychosocial disability, overlapping health conditions, and situations that involve other services such as housing or the justice system. If your situation involves a few more moving parts, we're well placed to assist — contact us to discuss your specific circumstances.

We support participants across the Peel region. From Cockburn to Mandurah, with additional areas considered where appropriate. 

Support Coordination is typically funded under Capacity Building supports. Your LAC or NDIS planner will be able to confirm whether it is included in your current plan, or assist you in requesting it at your next plan review.

Yes. We manage the transition with your consent, reviewing handover information so you don't have to start from scratch or re-explain your whole situation.

Anyone can — you can even refer yourself. Participants, family members, LACs, allied health professionals, GPs, social workers, and hospital discharge planners are all welcome to reach out. See our Referral Partners page for details.

Yes. Participants are welcome to include a family member, advocate, or support person in meetings and decisions at any stage — it's entirely your choice how involved you'd like them to be.

Yes. Your personal information is handled in accordance with Australian privacy law and is only shared with your consent or as required to coordinate your supports.